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Franchise SBA Loan Defaults: Franchisor Relationships and Territory Issues

Getting an SBA loan for a franchise can be tricky. It's not just about your business, but also how the SBA views your relationship with the franchisor. We'll look at how the SBA decides if a franchisee is 'independent' enough, what rules the franchisor puts in place, and how all this impacts getting a loan. We'll also touch on some common Franchise-specific SBA default issues that can pop up.

Key Takeaways

  • The SBA checks how much control a franchisor has over a franchisee. Too much control can make the SBA see the franchisee as not 'small' or 'independent' enough for a loan.
  • New SBA rules change how 'affiliation' is looked at, moving away from just the franchise agreement to focus more on ownership and industry codes.
  • Franchise agreements often have rules about money, property, and even employees. These can affect whether you get an SBA loan.
  • The SBA Franchise Registry, run by FRANdata, used to be a big deal for loan approval. Its role is changing, so it's important to keep up with what's happening.
  • Before signing anything, talk to a lawyer and your lender. This helps you understand all the terms, especially about territory requirements and any financial obligations for opening more stores.

Understanding Franchisee Independence for SBA Loans

Defining 'Small Business' in the Franchise Context

When it comes to SBA loans, the definition of a 'small business' can get a little tricky, especially with franchises. It's not just about the franchisee's individual revenue or employee count. The SBA looks at the bigger picture. If the franchisee is deemed too closely tied to the franchisor, they might not qualify as a 'small business' on their own. This is because the SBA might consider the franchisee and franchisor as a single entity for size determination purposes. Understanding the affiliation rules is key to navigating this process.

The Concept of Affiliation and Control

Affiliation is a critical concept. The SBA's general test for affiliation/independence involves looking at whether one business can control another. Franchisors often exert significant control to protect their brand standards, but there's a limit.

The SBA wants to ensure that the franchisee has enough autonomy to operate their business independently. If the franchisor's control is too extensive, it can jeopardize the franchisee's eligibility for an SBA loan.

Here are some factors that determine affiliation:

  • Ownership structure
  • Management agreements
  • Contractual relationships

SBA's Stance on Franchisor Control

The SBA acknowledges that franchisors need to maintain some level of control to protect their brand. However, the SBA draws a line between acceptable controls and those that undermine franchisee independence. Controls that are strictly for brand protection are generally okay. But if the franchisor's control extends to dictating day-to-day operations, financial decisions, or employment matters to an excessive degree, the SBA might view the franchisee as not sufficiently independent. This can lead to denial of the SBA loan guarantee. It's a balancing act, and understanding where the SBA draws that line is crucial for both franchisees and franchisors.

Navigating SBA Affiliation Rules

Historical Affiliation Tests and Their Impact

Back in the day, figuring out if a franchisee was too connected to the franchisor was a big deal for SBA loans. The SBA wanted to make sure the franchisee was truly independent. If they weren't, the SBA might consider them affiliated, which could disqualify them from getting a loan. This was based on old rules that looked at things like how much control the franchisor had. It was a headache for everyone involved. Lenders had to carefully review franchise agreements, and franchisors sometimes had to make changes to get approved. The revenue sources were impacted by these rules.

New SBA Rules and Their Implications

Things have changed recently! The SBA has updated its rules, and the Franchise Registry is gone. Now, affiliation is mainly based on ownership and industry codes. This means the SBA is less concerned with the fine print of franchise agreements and more focused on who owns what and whether the businesses are in similar industries. This shift could make it easier for some franchisees to get loans, but it also means lenders need to understand the new criteria.

Here's what's different:

  • No more Franchise Registry.
  • Focus on ownership and industry codes.
  • Potentially faster loan approvals for some.

The Shifting Landscape of Franchisee Independence

This whole area of franchisee independence is constantly changing. What was true a few years ago might not be true today. The SBA is trying to balance protecting its interests with helping small businesses get funding. It's important for both franchisees and franchisors to stay up-to-date on the latest rules and guidelines.

It's a good idea to talk to a legal professional who knows about franchise law and SBA loans. They can help you understand how the rules apply to your specific situation and make sure you're following all the requirements.

Key Considerations for Franchise Agreements

Franchisor Control Over Financial Operations

When you're looking at a franchise agreement, pay close attention to how much control the franchisor has over your money. Franchisors can exert influence through mandatory accounting practices or by requiring specific vendors for supplies. This can impact your profitability and financial flexibility. It's important to understand these controls upfront. For example:

  • Are you required to use a specific accounting software?
  • Does the franchisor dictate pricing strategies?
  • Are there restrictions on taking out additional loans?

Restrictions on Real Estate Ownership

Real estate is a big deal in many franchises. Some agreements might limit your ability to own the property where your business operates. This can affect your long-term investment and equity. It's not uncommon for franchisors to maintain control over site selection and lease negotiations. Here's what to consider:

  • Can you purchase the real estate, or are you required to lease?
  • Does the franchisor have the right to approve your location?
  • What happens to the lease if the franchise agreement is terminated?
Understanding these restrictions is essential because they can significantly impact your business's value and your ability to build equity over time. Make sure you know what you're getting into before you sign anything.

Franchisor Influence on Employment Matters

While you're the franchisee, the franchisor might still have some say in how you manage your employees. This could include training requirements, hiring guidelines, or even operational procedures. It's important to know the extent of this influence to maintain control over your workforce. Here are some common areas of influence:

  • Mandatory training programs for employees.
  • Requirements for employee uniforms or appearance.
  • Standardized operating procedures that dictate how employees perform their jobs.

Before signing any agreement and prior to putting any money down to secure rights, please consult an attorney and the lender you are working with to determine your rights as a franchisee.

The Evolution of the SBA Franchise Registry

The SBA Franchise Registry went through some big changes, especially in recent years. It used to be a key part of getting SBA loans for franchisees, but its role has shifted. Let's take a look at how it all unfolded.

The Role of FRANdata in the Registry

FRANdata plays a pretty important role. It's a private company that works with the SBA on the Franchise Registry. Think of them as the behind-the-scenes folks managing the data and keeping things organized. They handle a lot of the administrative stuff, which helps keep the registry running. It's important to understand their role in the SBA's approval of franchisee loan applications now that the SBA Franchise Registry is no longer maintained by the SBA.

Impact of Registry Listing on Loan Approval

Being on the Franchise Registry used to make loan approvals way easier. If a franchise was listed, lenders could often skip some of the usual checks, because the SBA had already given the thumbs-up. This streamlined process saved time and money. But, there were some downsides:

  • The listing process could be slow.
  • It could also be expensive for franchisors.
  • Renewals were a pain.
The old system required lenders to check the Franchise Registry to see if they could use a faster process for SBA loan approval. If the franchise was listed and the SBA had already approved the documents, lenders didn't have to dig as deep into the franchise agreement. This reliance on the registry made things simpler, but it also meant that any delays or issues with the registry could hold up loan funding.

Future of the Franchise Directory

So, what's next for the Franchise Directory? Well, since 2017, the SBA stopped maintaining the Franchise Registry and reviewing franchise documents for independence. Now, lenders have to do their own homework to make sure franchisees meet the SBA's requirements. This shift means franchisors and franchisees need to be extra careful about SBA loan problems and making sure their agreements are solid. The future might involve a greater emphasis on lender due diligence and less reliance on a central registry. It's a new landscape, and everyone's still figuring it out.

SBA Loan Requirements and Franchisee Obligations

Personal Guarantees for Business Owners

When you're trying to get an SBA loan for your franchise, remember that personal guarantees are almost always a must. Banks want to know you're serious and are willing to put your own assets on the line. This usually means if your business can't pay back the loan, they can come after your personal assets. It's a big commitment, so make sure you understand what you're signing up for. Anyone holding 20% or more ownership will be required to provide a personal guaranty.

  • It shows the lender you're fully invested in the business.
  • It can affect your personal credit if the business defaults.
  • It's a standard requirement for most SBA loans.
It's important to fully understand the implications of a personal guarantee. Consider consulting with a financial advisor to assess your risk tolerance and explore strategies for mitigating potential financial exposure.

Collateral Requirements for New Businesses

Getting an SBA loan often means putting up collateral. Since many franchisees are starting new, they might not have a ton of business assets to use as collateral. This is where things can get tricky. The SBA wants to make sure the loan is secure, so they might ask for a lien on your personal assets, like your home. Make sure you know what assets are at risk before you sign anything. The value of the collateral must be sufficient to secure repayment of the loan.

  • Business assets (equipment, inventory) can be used.
  • Personal assets (home, savings) might be required.
  • The amount of collateral depends on the loan size and risk.

Meeting Sales Quotas and Performance Scores

Franchises often come with sales quotas and performance expectations. These aren't just suggestions; they can be requirements tied to your franchise agreement. If you don't meet them, it could affect your ability to renew your agreement or even lead to termination. Lenders will look at these requirements to assess your ability to repay the loan. Make sure you understand the franchise agreement and what's expected of you.

  • Sales quotas are minimum sales targets you must achieve.
  • Performance scores measure customer satisfaction and operational efficiency.
  • Failing to meet these can have serious consequences for your franchise.

Territory Issues and Multi-Unit Development

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Aggressive Territory Requirements and Challenges

Franchise agreements often include stipulations about the territory a franchisee can operate in. Sometimes, these requirements can be pretty intense, demanding a certain level of market penetration or sales volume. This can be a real problem, especially if the territory isn't as lucrative as initially projected, or if the franchisor's projections were overly optimistic. Meeting these aggressive territory requirements can put a lot of financial strain on the franchisee, potentially leading to default if they can't keep up. It's important to carefully evaluate the territory's potential and the feasibility of meeting the franchisor's demands before signing on the dotted line.

Financial Obligations for Multiple Locations

Many franchisees dream of expanding to multiple locations. However, this comes with significant financial obligations. Securing funding for the first location is often easier, but subsequent locations require demonstrating the success of the initial one. Lenders usually want to see at least 6-12 months of positive cash flow or performance history from the first location before investing in additional sites. This can create a bottleneck, as the franchisee needs to prove their business model while simultaneously managing the costs of expansion. Multi-unit development can be a path to long-term financial stability, but it requires careful planning and financial management.

Here are some financial obligations to consider:

  • Down payments for each new location.
  • Increased inventory costs.
  • Higher staffing expenses.
  • Marketing and advertising for a larger territory.

Amending Territory Requirements Through Legal Counsel

If you find yourself struggling with overly aggressive territory requirements, it's not necessarily a dead end. It's often possible to negotiate with the franchisor to amend the agreement. This is where consulting with legal counsel becomes invaluable. An experienced attorney can review the franchise agreement, identify areas for negotiation, and advocate on your behalf to secure more favorable terms. This might involve reducing the required market penetration, adjusting sales quotas, or even shrinking the territory size. Remember, your rights as a franchisee are important, and legal counsel can help you protect them.

Amending territory requirements can provide much-needed breathing room for franchisees struggling to meet initial obligations. It's a proactive step that can prevent financial distress and set the stage for long-term success. Don't hesitate to seek legal advice if you feel the territory requirements are unrealistic or unsustainable.

Financial Preparedness for Franchise Investment

Starting a franchise is exciting, but let's be real, it's a big financial commitment. You need to be ready to handle all the costs that come with it. It's not just about having enough money to get started; it's about having enough to keep things running smoothly, especially in the beginning.

Assessing Required Liquidity and Cash Flow

Before you even think about signing anything, you need to take a hard look at your finances. Liquidity is key. Do you have enough cash on hand to cover not just the initial investment, but also those unexpected expenses that always seem to pop up? Calculate your required liquidity by factoring in franchise fees, startup costs, and living expenses for at least six months. Don't forget to project your cash flow. Will the business generate enough income to cover your operating expenses and personal needs? If not, you'll need a bigger financial cushion.

Understanding Down Payment Requirements

Down payments are a significant part of securing an SBA loan. Banks usually want to see that you're invested in the business, so they'll require a down payment, often between 10% and 30% of the total project cost. This can be a substantial amount, so it's important to know exactly how much you'll need upfront. Also, be aware that some lenders might ask you to use personal assets as collateral for the loan. This could include real estate or investment portfolios. It's not always required, but it's something to keep in mind.

The Role of Franchise Fees in Initial Costs

Franchise fees are what you pay the franchisor for the right to use their brand and business model. These fees can vary widely, depending on the franchise. They're a non-refundable, upfront cost, so you need to factor them into your initial investment. Make sure you understand exactly what you're getting for that fee. Does it include training, support, and marketing materials? The Franchise Disclosure Document (FDD) will outline all the required agreements and fees, so read it carefully.

It's easy to get caught up in the excitement of starting a franchise, but don't let that cloud your judgment. Take the time to thoroughly assess your financial situation and understand all the costs involved. This will help you avoid financial problems down the road and increase your chances of success.

Here are some things to consider:

  • What are the initial franchise fees?
  • What are the ongoing royalty fees?
  • What are the marketing and advertising costs?

Identifying Potential Franchise-Specific SBA Default Issues

Evaluating Underperforming or Defaulted Units

When considering a franchise, it's important to look at the bigger picture. What's the overall health of the franchise system? Are there a lot of underperforming units? A high number of struggling or closed locations can be a red flag. It might indicate problems with the business model, market saturation, or poor franchisor support. Dig into the reasons behind these issues. Is it a specific region that's struggling, or is it a widespread problem? This information can help you assess the risk involved in investing in that particular franchise.

The Risks of Investing in 'Emerging Franchises'

New franchises, often called 'emerging franchises', can be tempting. They might offer lower initial costs or prime territory availability. However, they also come with increased risk. There's less historical data to analyze, and the business model might not be fully proven. The franchisor might still be working out the kinks in their operations, training, and support systems. Before jumping in, carefully consider the potential pitfalls.

Here are some things to consider:

  • Limited track record: Less data to predict success.
  • Untested support systems: Franchisor support might be lacking.
  • Brand recognition: Building a customer base from scratch can be tough.
Investing in an emerging franchise can be like betting on a horse race where you don't know the horse or the track. It might pay off big, but the odds are stacked against you.

Due Diligence Before Signing Agreements

Before you sign anything, do your homework. Thorough due diligence is key to avoiding future problems. This means carefully reviewing the Franchise Disclosure Document (FDD), talking to existing franchisees, and consulting with legal and financial professionals. Don't rush the process. Take the time to understand all the terms and conditions of the franchise agreement. Make sure you're comfortable with the financial obligations, operational requirements, and any restrictions imposed by the franchisor. Prior to signing any Franchise Agreement, review with not only your attorney, but also the lender.

Lender and Franchisor Relationships in SBA Lending

Lender Review of Franchise Documents

When a franchisee seeks an SBA-backed loan, the lender plays a critical role in evaluating the franchise agreement. Lenders must carefully examine these documents to ensure they meet SBA requirements and don't contain provisions that could jeopardize the loan. This involves checking for clauses that might give the franchisor too much control over the franchisee's operations, potentially violating SBA affiliation rules. Lenders also assess the overall financial health and stability of the franchise system. The lender's due diligence is a key step in the SBA loan process.

Franchisor Cooperation with Lender Requirements

Franchisor cooperation is essential for a smooth SBA lending process. Franchisors can assist by:

  • Providing clear and complete franchise agreements.
  • Offering financial data and performance metrics for existing franchisees.
  • Being responsive to lender inquiries and requests for documentation.
  • Having a pre-approved SBA addendum.
A franchisor's willingness to work with lenders can significantly expedite loan approvals and increase the likelihood of franchisees securing funding. Franchisors who understand the SBA process and proactively address potential lender concerns are more likely to attract qualified franchisees and expand their brand.

Streamlining the SBA Loan Process

Several factors can help streamline the SBA loan process for franchisees:

  • Franchise Registry Listing: Franchises listed on the SBA Franchise Registry often experience faster loan approvals because the SBA has already reviewed their franchise agreements.
  • Preferred Lender Programs: Some lenders have been designated as "preferred lenders" by the SBA, granting them greater authority to approve loans without extensive SBA review.
  • Standardized Documentation: Using standardized forms and templates can reduce paperwork and processing times. This includes the use of an SBA agreement addendum.
  • Clear Communication: Open and transparent communication between the franchisee, lender, and franchisor is crucial for resolving issues and keeping the process on track.

Protecting Franchisee Rights and Investments

Being a franchisee can be exciting, but it's also a big commitment. You're putting your money and future on the line, so it's super important to know your rights and how to protect your investment. It's not just about the initial excitement; it's about building a sustainable business. Let's look at some key steps you can take to safeguard your interests.

Consulting Legal Counsel Before Agreement

Before you sign anything, get a lawyer. Seriously. It might seem like an extra expense, but it's an investment that can save you a ton of headaches (and money) down the road. A good attorney who specializes in franchise law can review the Franchise Agreement with a fine-tooth comb and explain all the fine print in plain English. They can point out potential red flags, explain your obligations, and help you understand the implications of each clause. Don't skip this step!

Understanding Termination and Purchase Options

What happens if things don't work out? It's not a fun thing to think about, but you need to know your options for disaster preparedness. Franchise Agreements often outline the conditions under which the agreement can be terminated, both by you and the franchisor.

  • What are the grounds for termination?
  • What are the penalties?
  • What happens to your investment?

Also, understand the purchase options. Does the franchisor have the right to buy back your franchise? At what price? Knowing these details upfront can help you make informed decisions if you ever need to exit the business.

Negotiating Favorable Franchise Agreement Terms

Believe it or not, some terms in a Franchise Agreement can be negotiated. Don't assume that everything is set in stone. With the help of your attorney, you might be able to negotiate more favorable terms, such as:

  • Territory rights
  • Marketing support
  • Renewal options
  • Transfer provisions
It's important to remember that negotiation is a two-way street. Be prepared to compromise and be reasonable in your requests. The goal is to create an agreement that is fair and beneficial for both you and the franchisor. Don't be afraid to ask questions and push for terms that protect your interests. Remember, this is your business, and you deserve to have a say in its future.

SBA Loan Programs for Franchisees

Benefits of the 504 Loan Program

The 504 loan program is often overlooked, but it can be a solid option for franchisees looking to acquire fixed assets. It's designed to help small businesses purchase things like land, buildings, and equipment. The structure usually involves a bank providing 50% of the financing, a Certified Development Company (CDC) covering up to 40% with a 504 loan, and the franchisee contributing the remaining 10%. This can significantly reduce the initial cash outlay for a franchisee.

  • Lower down payment requirements compared to conventional loans.
  • Fixed interest rates, providing predictability.
  • Longer repayment terms, easing cash flow.

Utilizing Companion Loans for Start-Up Costs

Starting a franchise involves more than just the initial franchise fee and equipment. There are working capital needs, marketing expenses, and other operational costs to consider. Companion loans can be used in conjunction with SBA loans to cover these additional expenses. These loans, often from different lenders, supplement the primary SBA loan, providing a more comprehensive financial package. It's important to shop around and compare terms from different lenders to find the best fit for your specific needs.

  • Covering initial marketing and advertising expenses.
  • Funding working capital for the first few months of operation.
  • Addressing unexpected costs that arise during the start-up phase.

Securing Capital for Working Capital Needs

Working capital is the lifeblood of any business, and franchises are no exception. Many franchisees struggle with cash flow in the early stages. SBA loans, particularly the 7(a) loan, can be used to secure capital for these needs. This can include covering payroll, inventory, and other day-to-day expenses. It's crucial to accurately project your working capital needs to ensure you secure enough funding to sustain your business through the initial growth phase.

  • Payroll expenses.
  • Inventory purchases.
  • Rent and utilities.
Securing enough capital for working capital needs is critical for the success of a new franchise. Underestimating these needs can lead to cash flow problems and hinder growth. Careful planning and accurate projections are essential to ensure you have the financial resources to operate effectively.

Thinking about opening a franchise? The Small Business Administration (SBA) has special loan programs that can help you get the money you need. These loans are a great way to start your own business without a huge upfront cost. If you want to learn more about how these SBA loans can help you, visit our website today!

Conclusion

So, what's the takeaway here? It's pretty clear that getting an SBA loan for a franchise isn't just about filling out some forms. You really need to dig into the details, especially when it comes to how much control the franchisor has over things. If they're too hands-on, the SBA might see it as you not being independent enough, and that could mess up your loan chances. Also, don't forget about those territory rules and how many locations they expect you to open. It's a lot to think about, and honestly, it's smart to get some legal advice and talk to your lender before you sign anything. Knowing your rights and what you're getting into upfront can save you a ton of headaches down the road. It's all about being prepared and making sure you're not caught off guard by any surprises.

Frequently Asked Questions

How does the SBA decide if a franchise is 'small' enough for a loan?

The SBA looks at how much control a franchisor has over a franchisee. If the franchisor has too much control, the SBA might see them as one big business, not two separate 'small' businesses, which could make the franchisee ineligible for a loan.

What's happening with the SBA Franchise Directory?

The SBA used to have a list called the Franchise Directory. If a franchise was on it, it was easier to get a loan. But new rules are changing this, and soon, whether a business is linked will be based more on who owns it and what kind of business it is, not just the franchise agreement.

Do I have to personally guarantee an SBA loan for my franchise?

Yes, if you own 20% or more of the business, the SBA usually requires you to personally promise to pay back the loan. This means your personal money or property could be at risk if the business can't pay.

How much money do I need to have saved up for a franchise loan?

You might need to put down money for the business, and the bank will check if you have enough cash left over after all your initial costs. Some franchises and banks require you to have a certain amount of available money even after you get the loan.

What should I do before signing a franchise agreement?

It's super important to talk to a lawyer and the bank you're working with before you sign anything or put down any money. They can help you understand your rights and what you're agreeing to.

How can the 504 loan program help me with my franchise?

The 504 loan program can help with bigger purchases like real estate or expensive equipment, often with smaller down payments and longer repayment times. You can sometimes use it with another loan (like a 7a loan) to cover other costs and save your cash for daily business needs.

What is an 'emerging franchise' and why is it risky?

An 'emerging franchise' is a newer one with 50 locations or less. They might have big plans, but it can be harder to get a loan because they don't have a long history of success. This means banks might see them as a bigger risk.

What if my franchise agreement says I have to open many stores quickly?

Some franchise agreements require you to open several stores in a short time. This means you need to make sure you have enough money and can get loans for all those locations, not just the first one. A lawyer might be able to help you change these tough requirements.

Frequently Asked Questions

$680,000 SBA COVID-EIDL LOAN - SBA OHA LITIGATION

$680,000 SBA COVID-EIDL LOAN - SBA OHA LITIGATION

Small business sole proprietor obtained an SBA COVID-EIDL loan for $500,000. Client defaulted causing SBA to charge-off the loan, accelerate the balance and refer the debt to Treasury's Bureau of Fiscal Service for aggressive collection. Treasury added $180,000 in collection fees totaling $680,000+. Client tried to negotiate with Treasury but was only offered a 3-year or 10-year repayment plan. Client hired the Firm to represent before the SBA, Treasury and a Private Collection Agency.  After securing government records through discovery and reviewing them, we filed an Appeals Petition with the SBA Office of Hearings & Appeals (OHA) court challenging the SBA's referral of the debt to Treasury citing a host of purported violations. The Firm was able to negotiate a reinstatement and recall of the loan back to the SBA, participation in the Hardship Accommodation Plan, termination of Treasury's enforced collection and removal of the statutory collection fees.

$298,000 SBA 7A LOAN - NEGOTIATED WORKOUT AGREEMENT

$298,000 SBA 7A LOAN - NEGOTIATED WORKOUT AGREEMENT

Clients obtained an SBA 7(a) loan for their small business in the amount of $298,000. They pledged their primary residence and personal guarantees as direct collateral for the loan. The business failed, the lender was paid the 7(a) guaranty money and the debt was assigned to the SBA.  Clients received the Official 60-Day Notice giving them a couple of options to resolve the debt balance directly with the SBA before referral to Treasury's Bureau of Fiscal Service. The risk of referral to Treasury would add nearly $95,000 to the SBA principal loan balance. With the default interest rate at 7.5%, the amount of money to pay toward interest was projected at $198,600. Clients hired the Firm with only 4 days left to respond to the 60-Day due process notice.  Because the clients were not eligible for an Offer in Compromise (OIC) due to the significant equity in their home and the SBA lien encumbering it, the Firm Attorneys proposed a Structured Workout to resolve the SBA debt.  After back and forth negotiations, the SBA Loan Specialist assigned to the case approved the Workout terms which prevented potential foreclosure of their home, but also saved the clients approximately $294,000 over the agreed-upon Workout term with a waiver of all contractual and statutory administrative fees, collection costs, penalties, and interest.

$488,000 SBA 7A LOAN - SBA OHA LITIGATION

$488,000 SBA 7A LOAN - SBA OHA LITIGATION

The clients are personally guaranteed an SBA 7(a) loan.  The SBA referred the debt to the Department of Treasury, which was seeking payment of $487,981 from our clients.  We initially filed a Cross-Servicing Dispute, which was denied.  As a result, we filed an Appeals Petition with the SBA Office of Hearings and Appeals asserting legal defenses and supporting evidence uncovered during the discovery and investigation phase of our services.  Ultimately, the SBA settled the debt for $25,000 - saving our clients approximately $462,981.

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